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  1. OHS Support Hub
  2. FAQ, Troubleshooting & Resources

FAQ, Troubleshooting & Resources

This section includes Technical Guides and General Resources

This section includes Technical Guides and General Resources

Troubleshooting

  • Bluetooth Microphone paired but not working
  • Uploading Issue with Record App
  • Cant login to IRIS Connect mobile app
  • Account Creation and Validation Troubleshooting

General

  • Password Timeout Security Prompt
  • Update your Record app
  • Bluetooth Microphones - Requesting more and Returning
  • Technology FAQ
  • Change your Password & Forgotten Password

Resources

  • OHS Guides and Resources
  • Office of Head Start (OHS) Video Pilot Informational Webinar: Questions and Answers 
  • Where should I place the recording device & microphone
  • Minimum Technical Requirements to use IRIS Connect
  • URLs and Connectivity
  • Record a Paired/Dual Reflection - Pairing Guide (Discovery Kit 8)
See all 8 articles
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