FAQ, Troubleshooting & Resources

Troubleshooting

• Bluetooth Microphone paired but not working
• Uploading Issue with Record App
• Cant login to IRIS Connect mobile app
• Account Creation and Validation Troubleshooting

General

• Password Timeout Security Prompt
• Update your Record app
• Bluetooth Microphones - Requesting more and Returning
• Technology FAQ
• Change your Password & Forgotten Password

Resources

• OHS Guides and Resources
• Translate the Support Hub
• Office of Head Start (OHS) Video Pilot Informational Webinar: Questions and Answers 
• Where should I place the recording device & microphone
• Minimum Technical Requirements to use IRIS Connect
• URLs and Connectivity