This guide covers:
Software requirements
Apple devices: iOS 13 or newer
Android devices: Android 6 or newer
Android devices running 6 and above are supported, however, due to the vast number of manufacturers, models, and software versions, we haven't been able to test all combinations. Please get in contact with our support desk if you have any questions or problems
Space requirement: At least 2GB of space
This should be enough for a 1-hour recording, but each device will record at a slightly different resolution. On average, devices will record at 600MB-1GB per hour however it's important to note that the device will need double this space for the encryption process to be able to take place.
1. Connect Devices to WiFi
In order to sign in to the Record app for the first time, your device/s will need to be connected to the internet.
Whilst you can use your device on a mobile internet connection, speeds are typically faster over WiFi and there aren't any concerns with a data allowance that you will have with mobile connections.
iOS (Apple) Devices
- Go to the Settings app on the device. If the Settings app is not immediately visible, you may need to swipe the screen to move to the correct Home Screen.
- Select "Wi-Fi". If Wi-Fi is turned off, turn it on by tapping the On/Off icon.
- Locate and tap the WiFi network you want to join. Enter the password if/when prompted.
Adding Proxy Details
If your WiFi uses a Proxy Server, you will need to input the details into the iOS devices.
- Tap the
or arrow icon next to the wireless network name to open the IP settings panel.
- Scroll down to HTTP PROXY and press Manual.
- Enter the proxy server details, if it requires authentication then tap the authentication switch and enter the username and password details.
Android Devices
- Go to the Settings app on the device. If the Settings app is not immediately visible, you may need to swipe the screen to move to the correct Home Screen.
- Select "Wi-Fi". If Wi-Fi is turned off, turn it on by tapping the On/Off icon.
- Locate and tap the WiFi network you want to join. Enter the password if/when prompted
Adding Proxy Details
- Connect your phone to Wi-Fi.
- Open your phone's Settings app.
- Tap Network & internet
Internet.
- Tap the Wi-Fi network you're connected to
- Select Advanced
- Enter the proxy server details, if it requires authentication then tap the authentication switch and enter the username and password details.
2. Installing the Record App
App Store
If you already have an Apple ID - navigate to the App Store on your mobile device and search for IRIS Connect Record.
You can install it via this link.
If you do not have an Apple ID
If your organisation does not have an Apple ID you can create one here.
The Apple guide can be followed here.
Alternatively, if you do not want to add a payment card when creating your ID then please follow the steps below:
On your device:
1. Open the App Store app.
2. Scroll to the bottom of the main ("Featured") page.
3. If an account is signed in, sign out of it.
4. Search for IRIS Connect Record.
5. Click to download it.
6. On the pop-up menu select Create New Apple ID.
7. Go through the initial page. Ensure the Date of Birth makes the user older than 18 years old.
8. On the next page, the Payment Options area will have an option to select None.
Note: If you attempt to create a new account at Step 3 (on the main App Store page) there will be no "None" payment option on the account creation screen.
Enable automatic updates on your iPhone or iPad
- Go to Settings
- Tap App Store
- Turn on or turn off App Updates
Play Store
If you already have a Google account - navigate to the Play Store on your mobile device and search for IRIS Connect Record.
You can install it via this link.
If you do not have a Google account - see Google's guide to creating a Google Account.
3. Turn on Automatic Updates
Apple (iOS)
Enable automatic updates on your Apple Device:
- Go to Settings
- Tap App Store
- Turn on App Updates
Android
By default, apps are updated automatically when the following constraints are met:
- The device is connected to a Wi-Fi network
- The device is charging
- The device is idle (not actively used)
- The app to be updated is not running in the foreground
Google Play typically checks for app updates once a day, so it can take up to 24 hours before an app update is added to the update queue. After an app is added to the queue, it will be automatically updated the next time the constraints above are met.
Further information can be found here.