When you open the Record app for the first time, you will be prompted to run a System Check to ensure that all relevant settings have been enabled and the app can connect to internet.
Tap the Test button and then click Allow or OK on any pop-up messages that appear on your screen.
When the app has finished performing the checks, all fields should show green checkmarks. You may have to scroll down to see all of the tests.
Tap Done and you will be directed to the main dashboard.
The checks fall into two categories:
12) Show Notifications (iOS only)
NOTE:
You can run System Checks anytime by going to Settings > System Check. This can be useful for troubleshooting common issues.
System Checks: Required
1) Latest Version
Needed to check if your app is up to date.
To install the latest version:
iOS: Visit the App Store on your device, click your avatar in the top right. Select 'Update' next to the Record app. You may need to pull down to refresh the Updates list on the App Store to see the latest updates.
For iOS devices, we recommend turning on automatic updates - Settings > App Store > toggle on App Updates
Android: Visit the Play Store on your device, click your avatar, then Manage apps and device, then Updates available and find the Record app.
2) Camera Permission
Needed so the app can record from your camera.
iOS: To enable camera access, go to your device Settings > Privacy & Security > Camera > toggle on the Record app
Android: To enable camera access go to Settings > Apps > Record app > Permissions > allow camera permissions
3) Microphone Permission
Needed so the app can record from your microphone.
iOS: To enable microphone access go to Settings > Privacy & Security > Microphone > toggle on the Record app
Android: To enable microphone access go to Settings > Apps > Record app > Permissions > allow microphone permissions
4) IRIS Connect Server
Needed to validate your account when logging in and uploading recordings.
Whitelist https://app.irisconnect.com & https://us.atlas.irisconnect.com.
Full URLs can be found here.
5) Internet Connection
Required for first-time login, uploading, and updating the app.
Go to Settings, Wi-Fi and check you are connected to a network. Check proxy settings are correct if needed. Launch a web browser and check you can access www.google.com.
6) Time and Date
Needed to check that the app can connect to the Google time server as file uploads and updating the app can be affected if the time and date are incorrect.
Whitelist time.google.com on your internet filtering or manually set the time and date:
iOS: Visit your device Settings > General > Date and Time
Android: Will vary depending on the device
7) Amazon S3 Upload
Needed to upload your recordings and downloading user avatars.
Whitelist https://us-hermes-thumbnails.irisconnect.com on your internet filtering
8) Bluetooth Connection
Needed to check that you have Bluetooth turned on. Needed to allow pairing to peripheral Bluetooth microphones.
iOS: To enable Bluetooth, visit your device Settings > Bluetooth and toggle on
Android: To enable Bluetooth, visit your device Settings > Connections > Bluetooth and toggle on
System Checks: Optional
9) Bluetooth Permission
Optional - Needed for dual recordings (not applicable to OHS grant recipients)
10) Access Library Permission
Android: <10 Only
Needed only on Android 6 - 9 to be able to record, and to use the save to gallery feature if having upload issues. For Android 10+ this permission is not required.
iOS
Required to access locally saved files when using the manual upload feature and to use the save to gallery feature if expereincing upload issues.
To enable visit your device Settings > Privacy & Security > Photos > Record app > All Photos
11) Remote Support
Optional - Used by the IRIS Connect support team to connect to your device to provide you with assistance.
Whitelist https://support.irisconnect.com on your internet filtering if the test is failing.
12) Show Notifications (iOS only)
Optional - (Not applicable to OHS grant recipients)
13) Iridium Server (iOS only)
Optional - Used for Go Live feature (Not applicable to OHS grant recipients)
14) Coturn Server (iOS only)
Optional - Used for Go Live feature (Not applicable to OHS grant recipients)