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Activity overview

Latest activity by Support
  • Support created an article,

    Translate the Support Hub

    You can easily translate any guide on the Support Hub using the translate feature provided in the Chrome web browser. Using Chrome, right click anywhere on the page and then select Translate. You ...

  • Support created an article,

    Personal Mode in the Record App

    Contents What is Personal Mode? When to use it Benefits How to turn it on an off   What is Personal Mode? As part of the initial setup process when you first run the Record app you will be asked ...

  • Support created an article,

    Camera Resolution/Quality in the Record App

    This guide provides information about the camera resolution settings within the Record app   Android Devices Only 16:9 resolutions will be available to select under this menu. These options will v...

  • Support created an article,

    Bluetooth Microphone paired but not working

    Some Android devices may require you to manually allow additional permission on the device to enable the Record app to access and use the Bluetooth microphone. If your device is showing that the Bl...

  • Support created an article,

    Progress Page

    When you first log in to the OHS Platform with an administrator-level account you will see the Progress Page. This page shows you the status of each Classroom    The statuses are: Not Submitted - ...

  • Support created an article,

    Password Timeout Security Prompt

    You may notice that if you are signed in to the Record app but leave the app not recording you will be prompted to re-enter your password. This prompt will show after 12 minutes. It is designed to ...

  • Support created an article,

    Update your Record app

    Contents Checking your app Version (Record) How to update an Apple iOS app How to update an Android app How to update individual Android apps automatically Updating the Record app on a Starter Kit...

  • Support created an article,

    Where should I place the recording device & microphone

    Selecting the right placement for your recording device/s is important to make sure you capture the best video and audio for your reflection. There are several things to consider when making decisi...

  • Support created an article,

    Uploading Issue with Record App

    This article covers troubleshooting steps for a stuck upload. We recommend working through the steps in this order: Check the Upload Status  Perform a System Check Restart the App Check Error Mess...

  • Support created an article,

    Screen Fade

    Screen fade is a feature that changes the on-screen camera preview to black when recording. It is designed to help limit the distraction of a camera for the recorder and other people in the room.  ...