Support

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Latest activity by Support
  • Support created an article,

    Audio Kits - Returning to IRIS Connect

    Returning Microphones After you have completed all recordings and submissions for your center/s or classrooms you will need to return all Audio Kits to IRIS Connect. To request a pre-paid return la...

  • Support created an article,

    Audio Kit

                               

  • Support created an article,

    Translate the Support Hub

    You can easily translate any guide on the Support Hub using the translate feature provided in the Chrome web browser. Using Chrome, right click anywhere on the page and then select Translate. You ...

  • Support created an article,

    Personal Mode in the Record App

    Contents of this article: What is Personal Mode? When to Use it Benefits How to Turn it On and Off   What is Personal Mode? As part of the initial setup process when you first run the Record app...

  • Support created an article,

    Camera Resolution/Quality in the Record App

    This guide provides information about the Camera Resolution settings within the Record app.   Android Devices Only 16:9 resolutions will be available to select under this menu. These options will ...

  • Support created an article,

    Bluetooth Microphone paired but not working

    Some Android devices may require you to manually allow additional permission on the device to enable the Record app to access and use the Bluetooth microphone. If your device is showing that the Bl...

  • Support created an article,

    Progress Page

    When you first log in to the OHS Platform with an Administrator-level account you will land on the Progress Page. This page will show you the status of each classroom.   The statuses are: Not Subm...

  • Support created an article,

    Password Timeout Security Prompt

    You may notice when you are signed into the Record app while the app is not actively recording, you will be prompted to re-enter your password. This prompt will show after 12 minutes. It is designe...

  • Support created an article,

    Update your Record app

    Contents of this article: Checking your App Version (Record) How to Update an Apple iOS app How to Update an Android app How to Update Individual Android Apps Automatically   Checking your App Ve...

  • Support created an article,

    Uploading Issue with Record App

    Contents of this article Troubleshooting steps for a stuck upload. We recommend working through the steps in this order: Check the Upload Status  Perform a System Check Restart the App Check Error...